Shipping
All orders will be processed and shipped for delivery within 1-3 business days. During a sale, it may take a little longer. Shipping timeframes are determined by our carrier service - Sendle or Australia Post. Please note that the timeframes are an estimate only as there can be unexpected delays.
We charge $10 flat rate shipping within Australia via Sendle or Australia Post. Orders weighing over 1kg will cost a $15 flat rate.
Australian orders over $99 receive free standard shipping!
Express shipping is extra.
Important notes:
-
Business days are Monday to Friday and exclude Queensland, Australia public holidays.
-
There can be unexpected delays, particularly during a sale or busy times (e.g. Christmas). If your order is urgent, please email us and we will do our best.
-
Sown is not responsible for orders once they have been shipped. We will try our best to contact Sendle or Australia Post to resolve any lost, late or missing item.
-
Choosing EXPRESS SHIPPING does not mean your order will be shipped on the same day. It means you have bought the shipping service only. Sown will process and ship orders within 1-3 business days, unless otherwise noted. Please also refer to points 1 and 2.
-
All orders come with “free signature on delivery” with Sendle (1kg) or Australia Post which you can opt to “leave at safe place”. Please know that if you choose NO signature on delivery, we cannot be responsible of your order if it is lost or missing.